Conversations read per week
6 Jul to 21 SepBeyond a plain chat
Operating at a Native level · step 5 of 5
Meta-prompting, persistent systems, or agent and pipeline use. AI is infrastructure.
8.7
/10
How Priya works with AI
Priya works with AI the way a good editor works with a writer. The AI gets the whole ticket history and a clear ask. Every claim in the draft gets checked against the record before it ships. The AI does real work, and Priya's judgment stays in charge.
Professional background
Leads Tier 2 support for enterprise customers. Eight years in support, the last three running escalations. Built the ticket triage helper the whole tier uses.
AI fluency · five dimensions
Read from the conversations Priya really had with an AI assistant, every one of them, not a quiz or a self-assessment. Click a dimension to see what it measured and what the read found.
8.7 /10
Operating at a Native level
Read from 143 conversations, 1 July to 30 September 2026. Strongest on Diligence, with Delegation the dimension to grow.
Diligence leads. Priya checks each draft against the ticket, the order record, and the policy page before anything goes out. The corrections show up in the next prompt, so the AI gets better inside the same conversation.
Delegation has the most room. Priya hands the AI drafts and checks. The next step is the follow up work: the note to the account owner, the macro update, the weekly digest.
How clearly they specify what they want: goals, constraints and examples.
Briefs name the customer, the ticket history, the tone, and what not to promise. The AI rarely has to ask a follow up question.
Scored 8.4 on the first read and 8.8 on the latest.
Shared with the company
What Priya built and shared. Every card links to the company library.
Ticket triage helper
Reads new tickets and drafts a first reply for a human to check.
Priya Natarajan Customer Success, Tier 2Tools and platforms
Everything Priya builds and thinks with, grouped by job. A pink mark means it was found in a repository or archive; a dashed mark means it was listed on a project.
